Resolve situations where sign-in is not possible.
Here are the solutions and articles for each case where sign-in is not completed correctly.
I forgot my password.
Please follow the instructions in the following article to reset your password.
Resetting a Forgotten Password
If the password reset does not work, delete your cache and cookies according to the instructions in the following article, and try resetting your password again.
[I get an error when logging in - what should I do?
My account has been locked.
Please refer to the following article and try the following case-by-case instructions.
Unlock your account
"Either my email address or password is incorrect."
"Your password is incorrect.
Please refer to the item "Forgot Password"
If your password is correct
There is a possibility that your browser's cache or cookies may have been affected.
Please follow the instructions in the article below to clear your browser's cache of Tocaro cookies and try signing in again.
[I get an error when I try to sign in - what should I do?
"Access is restricted to authorized IP addresses.
You may have set up PC access restrictions in your contract.
Please check with your administrator to see if you are able to connect to Tocaro.
To restrict access to Tocaro to internal users only - PC access restrictions
I get a 500 Internal Server Error after signing in
There is a possibility that your browser's cache or cookies may be affected.
Please follow the instructions in the article below to clear your browser's cache of Tocaro cookies and try signing in again.
[I get an error when I try to sign in - what should I do?
[iOS version] I can sign in, but groups and talks are not retrieved.
In the new version of the iOS app, groups and talks may not be retrieved correctly after signing in. Please try deleting the app and reinstalling it.
All data, including messages, are stored on the server side and will not be lost even if the app is deleted.
How to delete the previous version of Tocaro
- long touch (lightly press and hold) the Tocaro app. 2. Tap the "X" in the upper left corner of the Tocaro app. 3. Tap "Delete" to remove the Tocaro app.
Installation procedure for new version ### 1.
Open the "App Store" application. 2. Tap "Search" from the menu at the bottom of the screen. 3. On the search screen, tap the search box at the top of the screen. 4. Tap "Tocaro" to display the Tocaro application. 5. Tap the "cloud with down arrow" button to install the Tocaro application.
